Communications as a service

Communications as a service: Traditionally enterprises have purchased their enterprise communications solutions as appliances.

Typically this involves a phone system located at the company’s premises, a private branch exchange (PBX), telephones, fixed line operator services for voice and data, mobile subscriptions and support contracts for maintenance. It is becoming more difficult to do this as communications go pervasively mobile and as the demands on the communications solution is increasing in complexity with the associated risk of technology investments quickly becoming outdated or wrong.

At the same time companies need to pay increase the focus on their core business and therefore more and more businesses look to buy their communications solutions as a service instead of boxes. When buying as a service it is the provider that is taking the responsibility to deliver the integrated solution and to continually evolve it.

By producing all or parts of the service centrally in the network, ‘in the cloud’, the provider can offer both scale and mobility benefits. In order for companies to embrace this it is key that the quality is comparable or better than the legacy and to provide a comparable or better functionality.a