First, a Review of the Enterprise Communications Market and Key Trends.
Enterprise communications are rapidly evolving as new technology becomes available and as managers and staff adopt new or more streamlined ways of working.
There are three key megatrends that can be observed in the evolution of enterprise communications:
- Pervasive mobility
- Moving from buying boxes to buying communications as a service/cloud services
- Smart devices and high pace of new capabilities
These trends strongly impact the communications and telephony solutions that companies need to stay competitive.
Why the OnePhone Solution?
The OnePhone solution is designed to meet the key trends of evolution of enterprise communications, with a focus on communications as a service/cloud coupled with deeply integrated mobility.
How does it work?
One Phone is an enterprise-class service replacing traditional PBX, fixed line, mobile and support services. The service enables businesses to dispense with having to invest, upgrade and manage their own company phone system on their customers’ premises.
- The private branch exchange (PBX) functionality of the company is realised centrally in the network in redundant managed data centres
- The functionality is then available to each user in a device of their preference; usually a mobile phone or smartphone
- The solution encompasses the functions traditionally provided by fixed-line telephone connections and replaces traditional mobile subscriptions with the tightly-integrated OnePhone service
- The PBX functionality, which in the past was only available at the office desk and on the fixed-line number, is suddenly available on both fixed and mobile numbers, improving workplace mobility
With OnePhone, it is very easy for the company to administer their communications and get a holistic view of total costs broken down by department or individual.
► Enterprise-class service replacing traditional PBX, fixed line, mobile and support services
OnePhone offers all of the benefits of cloud solutions that are produced in centralised, multi-tenant, network-based systems. However, these OnePhone cloud solutions are run in redundant data centres with high performance equipment and economies of scale. Through OnePhone, the ‘cloud’ is implemented and managed to a much higher standard than companies normally experience. OnePhone’s national mobile network is integrated tighter within the network, and telephone calls and PBX functionality are hence available anywhere with the simple usage of the native functions of any mobile phone.
In addition to using mobile phones, other methods of accessing this service includes:
- Voice over IP desk phones
- Traditional PSTN or ISDN phones
- Even phones connected to a legacy phone system depending on implementation.
With just one OnePhone device, a user can choose to have multiple phones connected to the solution depending on needs. Additionally, a number of administrative and call handling user interfaces of the system are accessible using web interfaces. Standard and advanced PBX and switchboard functions, including call center, and IVR for small and large companies are also available at any location.
- Standard and advanced PBX and switchboard functions, including also call center, and IVR, for small and large companies, available at anylocation
In contrast to pure cloud solutions, the OnePhone Cloud Plus solution, as an optional service, can take the call responsibility and performance end-to-end all the way to the phone in the hand of the user. A dedicated 3GPP mobile network can be installed at the customer premises (be it an office, warehouse, factory, store or a combination of these) and can be used with normal mobile phones. Once the onsite, indoor mobile network coverage is deployed, coverage, capacity and high quality are ensured. This enables OnePhone to be used for all telephony needs for all or most employees. In addition, it allows the company to program whether an employee should be limited to using the service only on the company premises or also nationwide.
The onsite network also offers a layer of redundancy. For example, if the onsite network suffers an outage, the mobile phones, with built in battery backup, can fall back to using the mobile national network coverage. This fall back is instead of continuing to provide telephony service with PBX functionality on fixed and mobile numbers.
Quality, Coverage, Capacity and Redundancy Ensured.
OnePhone Customer Benefits
- Improved efficiency and productivity by mobility; access to smart devices and services
- Better reachability; work not tied to own desk or fixed locations
- Can be provided to every employee; all can be made mobile on site, but selectively outside
- E-mail, contacts and apps in phone provide additional efficiency compared to fixed phone
- Improved reachability by full PBX functionality and convergence with mobile
- Reachable on both fixed, mobile and extension numbers in one or multiple device(s) as user prefers
- One unified voicemail
- Presence status dictates call screening and routing of calls to users
- Mobility is fully-integrated with unified user interfaces and administration
- Cloud and service propositions
- Hosted and cloud-based service; service independent of location
- Capability for end-to-end quality responsibility with onsite network
- Limited investment with flexibility to evolve service to customer’s needs
- Lower total cost of ownership
- One service instead of traditional mobile, PBX, fixed line and support services
- One phone and one system instead of two or three
- Leveraging economies of scale and evolution in 2G/3G/4G handsets and applications
Partnering to Deliver the Evolution of Enterprise Communications
OnePhone is setting up partnerships with leading operators in national markets to provide and deliver the OnePhone solution. Currently the solution is available in major European markets.